John Crane, a global supplier of engineered sealing solutions for rotating equipment, has opened a new service center in Livorno, Italy.
Located on the west coast of Tuscany, the new Livorno service center is twice the size of the previous center, which the company said equips John Crane with the resources to provide additional capabilities for its increasing customer needs, including aftermarket support, quick turnaround service and downtime cost reduction.
“John Crane has had a manufacturing presence in Livorno for nearly 23 years,” said Nico Schmaeling, vice president, GeoMarket Europe. “However, with the extension of these service center capabilities, coupled with the increased size of the facility, we can now directly provide faster repair service and customer support to those that need it.”
The Livorno facility enhances John Crane’s local service and support network for OEM and end user customers, including those in oil and gas and power generation markets.
“The move to a larger facility is a testament to the business growth and customer relationships we have established,” said Antonio Bersellini, general manager, Sales and Aftermarket Italy. “The aim of this new service center is to enable effective and efficient operations for our customers through the reduction of downtime costs and service repairs. This service center also allows us to support our long-term growth vision by continuing to invest in local infrastructure and talent.”
Additional facility capabilities include:
-Customer training: The increased facility size will allow for customer product training, enabling customers to maintain their equipment performance and reliability.
-Enhanced efficiency: A facility floor redesign will reduce repair lead times and improve quality, while the addition of new seal testing technologies will provide the highest level of support for customers, the company said.
-Fully equipped seal workshops: The workshops include seal reconditioning and repair with root cause analysis, assembly and testing facilities for standard, engineered and metal bellows cartridge seals, and optional bonded stock for contractual repair needs.
-Seal installation and commissioning support: A dedicated service center head and area sales manager will provide expert support for all customer needs. Service engineers will deliver 24/7 support, including the provision of plant surveys and reliability improvement support.